FAQ

Our Coffee

Anything about the actual product.

Our Opening Menu features three coffees, each made for a different kind of moment.

Little Morning is a bright light roast with notes of citrus, a light body, and a gently fruity finish. Choose it when you're looking for something bright and light.

Café Table is a balanced medium roast with notes of toffee, dark chocolate, and citrus. It's our everyday cup and the coffee that started it all.

Velvet Night is a rich dark roast with notes of dark chocolate, a full body, and a warm, toasty finish. Choose it when you're looking for something deeper and full-bodied.

Still can't decide? Café Table is a lovely place to begin.

Our coffees are available as both Whole Bean and Ground. Simply choose your preference on the product page before adding your coffee to your cart.

We don't offer decaf just yet, but it's on our menu for the future. New coffees and seasonal offerings will continue to join the House as our menu grows.

However you enjoy it!

If you'd like a place to start, The House recommends 1 tablespoon of coffee for every 4 ounces of water. From there, adjust the ratio to suit your taste and preferred brewing method.

There is no wrong way to enjoy your seat at the table.

Our coffees are made with specialty-grade beans selected for their quality and character. They're roasted fresh each week in small batches in Bend, Oregon by our roasting and fulfillment partner, then packaged to help preserve freshness on the way to you.

Orders

Anything that happens when placing or managing a purchase.

You'll receive an order confirmation at the email address provided during checkout. From there, your order will be prepared for fulfillment, and we'll send another notification with tracking information once it ships.

If you need to change, correct, or cancel an order, please contact us as soon as possible with your order number and any corrected information.

Orders may begin processing shortly after they're placed, so we can't guarantee that changes or cancellations will be possible once fulfillment has begun. Once an order has shipped, we may also be unable to change its destination.

We'll always do our best to help when we can.

Absolutely! Enter your recipient's address as the shipping address during checkout.

If you'd rather let them choose their own coffee, we also offer digital House of Lavera Gift Cards.

Shipping

Getting the order from us to the Guest.

House of Lavera currently ships within the United States only.

International shipping isn't available just yet, but it may become available as the House grows.

Standard shipping is $8, expedited shipping is $15, and orders of $70 or more receive free standard shipping.

Orders are typically processed within 1–5 business days before shipment, Monday through Friday, excluding major holidays. Processing may take a little longer during holidays, promotions, seasonal launches, periods of high order volume, or circumstances outside of our control.

Delivery time after shipment depends on your location and the shipping method selected at checkout. Once your order is on its way, we'll email you tracking information so you can follow its journey to your door. Please allow a little time for the carrier to begin displaying tracking updates after receiving your shipping notification.

Most orders should arrive together, but some items may occasionally be fulfilled separately. If your order is divided into multiple shipments, you'll receive tracking information for each applicable package.

Check your tracking information first for the latest update from the carrier.

If your package appears significantly delayed, is marked as delivered but can't be located, or otherwise seems to have gone missing, please contact us with your order number so we can help determine the next step.

Returns & Order Issues

Something went wrong after purchase.

We offer a 30-day return policy on eligible items. Items must be unused, in their original condition and packaging, and accompanied by proof of purchase.

Because coffee and other beverage products are perishable, consumable products are not eligible for return. Custom or personalized products, gift cards, and sale items are also not eligible for return.

If you're unsure whether your item is eligible, please contact us before sending anything back.

Please inspect your order when it arrives. If something is damaged, defective, or incorrect, contact us within 7 days of delivery so we can evaluate the issue and make it right.

We may ask for your order number and photos of the product or packaging to help us review the issue as quickly as possible.

Contact us at support@houseoflavera.com within 30 days of receiving an eligible item.

If your return is accepted, we'll provide a return shipping label and instructions for sending it back. Please don't send an item back before contacting us, as returns sent without prior approval cannot be accepted.

Once we've received and inspected your return, we'll let you know whether your refund has been approved.

Approved refunds are returned to your original payment method within 10 business days. Your bank or card provider may need additional time to process the refund.

If more than 15 business days have passed since we approved your return, please contact us.

View Our Full Refund Policy

Gift Cards

A little something to use on the House.

House of Lavera Gift Cards are digital, giving your Guest the freedom to choose the coffee or offering they'd most enjoy.

After purchase, the gift card information needed for redemption is provided electronically rather than shipped as a physical product.

Enter your gift card code during checkout and the available balance will be applied toward your eligible purchase.

If the gift card doesn't cover the full cost of your order, the remaining balance can be paid using another available payment method at checkout.

No. House of Lavera Gift Cards do not expire, so you can use your balance whenever you're ready for your next visit to the House.

House of Lavera

Questions about us, rather than the beans.

House of Lavera is a hospitality-inspired coffee brand built around comfort, ritual, and intentional living.

We believe everyday moments deserve a little more care and that a great cup of coffee can make an ordinary moment feel a little more special.

House of Lavera is a Pennsylvania-based online coffee brand. We don't currently operate a physical café or retail location, but the House is always open online.

Our coffee is roasted and fulfilled by our professional roasting partner and shipped directly to our Guests. House of Lavera creates the products, stories, packaging, and experience that make the House our own while working with an experienced roasting partner to bring our coffees to your cup.